Privacy policy

What does this policy cover?

This policy covers the processing of personal data by Wilmington plc and its associated companies ("Wilmington plc") whose registered office is at 6-14 Underwood Street, London N1 7JQ. Wilmington plc can be contacted at enquiries@wilmingtonplc.com or via phone on +44 (0) 20 7490 0049.

This policy will help you understand how Wilmington plc (or its successors in title) will treat your personal information. This policy may change from time to time so please check back regularly.

How does Wilmington plc safeguard my privacy?

It is very important to us that you should be able to use and enjoy our websites and services without having to compromise your privacy in any way.

Wilmington plc includes companies which are members of the Direct Marketing Association, the Data Publishers' Association and the Periodical Publishers Association. Where you see the symbols of these organisations on any of our websites you have the further assurance of our commitment to the standards set by the relevant body.

Wilmington plc takes technical and organisational measures to ensure the security of your data. Your data will be processed securely in the UK and will only be exported outside the European Economic Area to other Wilmington plc locations or when protected by contract.

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through email, or in chat areas - that information can be collected and used illegally by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords. Wilmington plc staff will NEVER compromise your security by asking for your password online. Please be careful and responsible when you are online.

No data transmission over the Internet can be guaranteed entirely secure. While we strive to protect your personal information, Wilmington plc can neither ensure nor warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

What personally identifiable information does Wilmington plc collect from me?

Wilmington plc collects information in several ways from different parts of our network of websites and in the course of our activities.

Some personal information is gathered when you register for our websites, publications or events. During registration, Wilmington plc may ask for your name, telephone number, email address, birth date, gender, company, title, address and post code and personal and professional interests and responsibilities. The more accurate the information you volunteer, the better we are able to customise your experience of our websites and our messages.

In addition to registration we may ask you for personal information at other times, for example when you enter a competition or promotion run or sponsored by Wilmington plc and when you report a problem with one of our sites or services. If you contact Wilmington plc we may keep a record of that correspondence. Wilmington plc also occasionally asks users to complete surveys that we use for research purposes.

Your responses help us to sell data and appropriate advertising space and so minimise the cost of our services to you - or even provide some of them at no charge at all. They also enable us to personalise services to our readers.

Whenever Wilmington plc collects personal information we try to include a link to this Privacy Policy on the page in question.

How does Wilmington plc use cookies and monitoring?

Wilmington plc uses cookies as a means of offering and providing customisable and personalised services. However, your browser has settings that will allow you to accept all cookies, be informed as cookies arrive or reject all cookies. The downside of rejecting all cookies is that we are then unable to match the site content we offer you to what we know about your preferences from your previous visits.

In addition, advertising networks that serve ads onto Wilmington plc sites may use their own cookies.

Wilmington plc collects IP addresses for system administration, for independent audit and to report aggregate information to our advertisers. By this we can see how our sites are being used, for example, what services and facilities are popular, and how long users spend on particular pages. This is data about our users' browsing actions and patterns and it does not identify anyone individually.

When you telephone a Wilmington plc company, or someone who is dealing with calls on our behalf, we may record the conversation to ensure the security of any transaction discussed, to help us to review our quality of service and to assist in the training and development of the employees who take such calls.